Support Centre

Frequently Asked Questions

Find helpful information about our pest control services, bookings, treatment preparation, AMC plans and service terms.

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General Pest Control

3 questions
What pest control services does Super Safe Pest Control provide?

We provide pest management services, including General Pest Control (GPC) and rodent treatment. Treatment methods may include spraying, gel application, and fumigation, depending on the service package and site requirements.

Which pests can be controlled through pest control treatment?

The pests covered depend on the selected service package. Please contact our team to confirm the appropriate treatment for your specific pest problem.

What is General Pest Control (GPC)?

General Pest Control is a treatment service designed to manage common pest infestations in residential, commercial, and other eligible premises. The exact scope depends on the package selected.

Booking, Pricing & Appointments

6 questions
How can I book a pest control service?

You can contact Super Safe Pest Control by phone, WhatsApp, or email. Share your location, pest problem, property type, and preferred appointment time so our team can assist you.

How much does pest control treatment cost?

The price depends on the property size, type of infestation, treatment method, and selected package. Contact our team for a quotation based on your requirements.

Do you provide pest control services for apartments and commercial properties?

We can discuss pest management requirements for apartments, residential premises, associations, and commercial properties. Service availability and scope are confirmed according to the site requirements.

How can I reschedule my appointment?

Please contact our team as early as possible if you need to reschedule. The referenced service agreement requires at least 24 hours' notice for emergencies or rescheduling arrangements.

What happens if I cancel after the technician arrives?

Under the applicable service agreement, a booked service cancelled after the technician arrives may be considered completed and chargeable, except in cases of genuine emergencies.

Can additional pest problems be treated during a scheduled visit?

Additional treatment may be discussed with our team. Any infestation or service beyond the agreed scope may involve additional charges and must be agreed upon separately.

Safety & Treatment Preparation

6 questions
Do I need to prepare my property before treatment?

Please follow the instructions provided by our service team before the appointment. Preparation requirements may vary depending on the treatment method and the affected area.

Are children and pets allowed during pest control treatment?

Children and pets must be kept away during the service, as specified in the applicable service agreement. Please follow the technician's safety instructions regarding re-entry and ventilation.

How long must the treated area remain unused after fumigation?

According to the pre-treatment guidelines, the service area must remain unused for 48 hours after fumigation treatment. Follow the site-specific instructions provided by our service team.

Can children or pets remain in the treatment area during the service?

No. Children and pets must be kept away during the entire duration of the service.

Does the association need to mark off the treated area?

Yes. The association must mark and seal the treated area as a “Danger Zone” for 48 hours after treatment. Entry by humans, children, and pets is prohibited during this period, according to the pre-treatment document.

Who provides the materials used to cordon off the treatment area?

The client must arrange “Danger/Don’t Cross” printed glue tape and 100–150 bombo sticks or iron rods to cordon off the treatment area and prevent unauthorized access.

AMC & Service Reports

4 questions
What is an Annual Maintenance Contract (AMC)?

An AMC is a service agreement that provides pest control maintenance visits according to the agreed package, service frequency, and contract period.

How often will pest control services be provided under an AMC?

The frequency depends on your contract. For example, one agreement specifies GPC visits every 10 days and rodent treatment every 30 days. Please refer to your own service agreement for the applicable schedule.

Will I receive a service report?

For the referenced AMC agreement, Super Safe Pest Control provides a detailed treatment report to the association every three months. Reporting arrangements for other packages may vary.

How often will the association receive a treatment report?

The pre-treatment document states that Super Safe Pest Control will provide a detailed treatment report to the association every three months.

Payment, Cancellation & Refund

7 questions
What payment methods do you accept?

Payment methods depend on the agreed service terms. The referenced AMC agreement specifies cash, UPI, or cheque for the outstanding balance. Please confirm accepted payment options when booking.

Can I pay for an AMC in instalments?

Payment arrangements depend on the package and the terms agreed upon with our team. Please discuss the available payment schedule before confirming your booking.

Can I get a refund after making payment?

Refund eligibility depends on the applicable service agreement. The referenced AMC agreement states that payments are non-refundable. Please review your contract before making payment.

What happens if my payment is delayed?

Payments should be made according to the agreed schedule. Under the referenced agreement, delayed payments may result in services being delayed or withheld until the payment issue is resolved.

Can unused AMC services be carried forward after the contract expires?

Services must be used within the contract validity period. Under the applicable AMC terms, remaining services may be cancelled after expiry. Please check your agreement's dates and conditions.

Are payments refundable?

The uploaded pre-treatment terms state that all payments are non-refundable. Please review the applicable agreement before making payment.

Can I request a refund or credit after the treatment has been completed?

The referenced agreement states that no refund or credit will be entertained once the service has been rendered. Please review the terms of your own agreement.

Service Reports & Documentation

5 questions
Who is responsible for keeping service agreements and invoices?

Clients are responsible for safely storing their agreements, invoices, and related documents.

Can I request a duplicate if a service document is lost?

Yes. Clients may request duplicate documents in the event of loss, at an additional cost.

Who provides materials for sealing rat holes?

The client must provide rubble, broken bricks, or bromite to seal rat holes after the service.

Does an association representative need to be present during treatment?

Yes. The client must appoint an authorized representative to be present during the service to monitor the work, assist the technician, and address immediate concerns.

What should I do if I need clarification before treatment?

Please contact Super Safe Pest Control before the scheduled service if you have questions or need clarification about the treatment requirements, materials, or terms.

Anti-Termite Treatment & Warranty

11 questions
What type of termite treatment does Super Safe Pest Control provide?

The referenced agreement covers post-construction anti-termite treatment.

Which termites are covered under the referenced agreement?

The referenced warranty agreement lists subterranean termites as the pest covered under the contract.

What treatment method is used for post-construction anti-termite treatment?

The referenced agreement records a spray and drill treatment method.

Which chemical was recorded in the referenced anti-termite treatment?

The agreement records Agenda 25EC by Bayer Crop Science Ltd. The chemical used may vary by treatment and should be confirmed from the customer's own service documents.

How is anti-termite treatment charged?

Pricing depends on the area and the agreed quotation. The referenced agreement records a one-time treatment for 900 sq. ft.; the amount paid was ₹5,500 after a discount. This is an example from that agreement, not a universal price.

Is anti-termite treatment a one-time service or a recurring service?

The referenced agreement lists the treatment frequency as one-time. Warranty or inspection provisions are separate and depend on the contract.

How long is the anti-termite warranty valid?

The referenced agreement provides a five-year warranty, from 4 March 2025 to 28 February 2030. The warranty period for other customers may differ; please check your own warranty certificate.

Does the warranty include free inspection visits?

The referenced agreement lists one optional inspection visit per year. Please check the customer's own warranty certificate to confirm the applicable inspection arrangement.

What happens if I need emergency or corrective termite treatment?

The referenced agreement states that SSPC will respond and initiate treatment within seven working days from the date of an emergency or corrective-service request.

How long should I avoid using the treated area after anti-termite treatment?

The referenced agreement says not to use the treated area for at least five hours after service. Follow any additional site-specific instructions provided by the service team.

What documents should I keep after anti-termite treatment?

Please preserve the original agreement and invoice for future reference. The referenced agreement states that reissuance charges apply to lost documents.

What if the actual treatment area is larger than the area originally provided?

The referenced agreement states that additional charges per square foot will apply if the actual measured area exceeds the initially informed area.

What is Super Safe Pest Control's policy for accidental damage during service?

The referenced agreement states that compensation of 1% to 5% of the damage or repair cost may apply, subject to management review. Please refer to the applicable signed agreement for the exact terms.

Who should I contact about my anti-termite warranty or service request?

The referenced agreement states that all communication must be routed through the assigned SSPC Direct. Customers can also contact the company using the contact details provided in their service documents or on the official website.

Still Have Questions?

Our team can help you understand the right service for your requirements.

Please note: Treatment scope, safety instructions, warranty, inspection visits, payment, cancellation and refund terms may vary by service package and signed agreement. Always follow the site-specific instructions provided by our service team. Warranty terms should be confirmed from your own warranty certificate.